Support, direct from the manufacturer
Warranty, spare parts, remote diagnosis and on-site service from the engineers who built your machine.
Warranty & Service
Standard warranty, annual preventive maintenance, and extended plans covering remote and on-site service.
Standard Warranty
- 12-month core-machine coverage
- Remote support: driver, firmware, RIP basics
- Print-quality optimization guidance
Annual PM
- Quarterly inspection & checklist report
- Discounted labor on key components
- Training seats included (annual)
Extended / On-site
- 1-2 year extended coverage
- Priority handling for production-down cases
- On-site service on demand
| Item | Coverage |
|---|---|
| Core machine | 12 months standard |
| Printheads | Per manufacturer terms (excluded from machine warranty) |
| Consumables (ink, film, powder) | Excluded from warranty |
| Post-warranty parts | Available at factory price |
Spare Parts
Common maintenance parts and compatible modules for RFQ or purchase.
Print Head
Replacement printheads and head assemblies are matched to the exact printer model and ink route.
Ink Supply Parts
Pumps and ink-path components are selected against the installed supply and circulation system.
Maintenance Consumables
Cleaning fluid, swabs and dust-free wipes support routine printhead and ink-path maintenance.
Motion System
Belts, pulleys, motors and rollers are matched to the feed or carriage assembly being serviced.
Self-service resources
Solve common issues before you open a ticket, or attach the relevant guide to speed up diagnosis.
- FAQCommon questions on operation, lead times and warranty.
- DTF printer maintenance checklistDaily, weekly and monthly routine to keep nozzles healthy.
- How to prevent DTF print fadingQuality troubleshooting for wash-durability and color loss.
- DTF heat-transfer adhesionDiagnostic guide for peeling and weak adhesion.
Frequently asked questions
How fast does printer support respond?
Standard support responds within 4 business hours from Monday to Friday, 09:00-18:00 UTC+8. For production-down cases, mark the ticket Priority / Critical and attach logs plus nozzle-test photos.
What warranty is included with these printers?
Core machines include a 12-month standard warranty. Extended 24- or 36-month care can be quoted for production environments that need preventive maintenance and priority handling.
Can the engineering team provide remote installation and troubleshooting?
Yes. Engineers support setup, calibration, RIP basics, color tuning and troubleshooting through video calls, WhatsApp, Zoom or AnyDesk. On-site commissioning can be arranged when required.
How do I order spare parts?
Submit the machine model, serial number, part photos and fault description through the contact form or by email. Common stocked parts can dispatch within 48 hours after stock, destination and order confirmation.
Are printheads covered under the machine warranty?
The core machine carries a 12-month standard warranty. Printheads are covered per the printhead manufacturer's terms and are excluded from the machine warranty, as are consumables such as ink, film and powder. Genuine i3200 and XP600 replacement heads matched to your model are available through the parts team.
What happens after my warranty ends?
After the standard warranty, spare and replacement parts remain available at factory price, and annual preventive-maintenance or extended-coverage plans can be quoted for production environments needing priority handling.
Open a support ticket
Tell us the model, symptom and what you have tried. Include logs and a nozzle-test image for the fastest diagnosis - standard response is within 4 hours (Mon-Fri, UTC+8).